Please fill out the contact form below and we will reply as soon as possible.
Before signing the member up, verify the member wasn't a member previously. Check Member Management and replace/renew the account if...
July 24th, 2025 997 views 0 likes
Renewals are used for when a membership expires. If the member is not set up to rollover to an Open-End...
July 24th, 2025 991 views 0 likes
Replacements should be done if you are making fundamental changes to a membership. This will completely replace the member’s current...
July 24th, 2025 1084 views 0 likes
Client users are able to submit refunds for most dues and add-on payments through the Member Management application. User access...
July 24th, 2025 1056 views 0 likes
The Notes section will house all notes that have been made on a member’s account. Whenever any change is made to the...
July 24th, 2025 808 views 0 likes
Member accounts are split into multiple different sections, such as Account and Billing. Each section will contain related functions. To...
July 24th, 2025 873 views 0 likes
Members, sometimes referred to as cardholders or secondary members, are managed in Member Management. All members of an account are...
July 24th, 2025 847 views 0 likes
The Member Profile window is used to quickly access and manage members from anywhere without requiring the user to disrupt their current...
July 24th, 2025 1086 views 0 likes
Part of Member Management includes the ability to add, edit, and remove add-ons and account charges (one-time add-on charge) to...
July 24th, 2025 823 views 0 likes
Adding cardholders/members is done using the ‘Add Member’ button in Member Management. Start by looking up the account, then go to...
July 24th, 2025 840 views 0 likes
Adding and managing account add-ons is done in the Add-ons/Account Charge window of Member Management. Start by looking up the account and...
July 24th, 2025 791 views 0 likes
First, pull up the member's account in Member Management and scroll down to the Billing section. The Freeze Account section is near...
July 24th, 2025 838 views 0 likes
The Transactions section is going to house information on all transactions tied to the account. This will include dues payments,...
July 24th, 2025 800 views 0 likes
The Attendance contains member information for everything in the Scheduler, such as the member’s general attendance and their current PT...
July 24th, 2025 885 views 0 likes
The Utilities section houses various smaller functions outside of the other sections. Upload File Upload File is used for uploading any files...
July 24th, 2025 818 views 0 likes
Member accounts can be pulled up a couple of different ways depending on your personal preference and what is most...
July 24th, 2025 903 views 0 likes
Member Management > Account Info The Account Info section of Member Management includes the following information: Profile Payments Members Date...
July 24th, 2025 910 views 0 likes
Yes! This is done under the Change Payment Section window under the Billing section. Navigate to the member's account in Member Management and scroll...
August 6th, 2025 831 views 0 likes
ASF partners with the following debt collection agencies to directly send member accounts on behalf of clubs based on club...
August 2nd, 2025 1048 views 0 likes
Cancel Account In some cases, you may need to cancel a member’s account. You can do this here in the...
August 2nd, 2025 1310 views 0 likes
August 6th, 2025 757 views 0 likes
August 6th, 2025 760 views 0 likes
August 6th, 2025 616 views 0 likes
August 6th, 2025 638 views 0 likes
August 6th, 2025 605 views 0 likes
Assigning Members to Trainers One of the main things that will need to be done is assigning members to trainers...
August 4th, 2025 822 views 0 likes
While it is common to issue member payment refunds through the AS400 (Moca), this can also be accomplished to an...
August 4th, 2025 740 views 0 likes
Statement Timing When an account is on statement billing, statement notifications for payments owed are automatically sent prior to the...
August 3rd, 2025 811 views 0 likes
When a dues or add-on payment attempt results in a rejection, a Non Sufficient Funds (NSF) notification is automatically sent....
August 3rd, 2025 755 views 0 likes
Once you have created your programs, levels and ranks, added members, and set up testing criteria, you can begin to...
August 3rd, 2025 716 views 0 likes
Overview ASF provides you with the ability to automatically send various communications to your members and prospects. Members can receive...
August 3rd, 2025 886 views 0 likes
What does "Returned" mean? The "Returned" account status represents that the account is considered “returned” to the club for the club...
August 3rd, 2025 813 views 1 likes
Overview We’re introducing a new online cancellation form to make it easier for clubs to support membership cancellations through a...
August 6th, 2025 893 views 0 likes
My Apps: Displays apps enabled for the club location that the user has permissions to access. Apps that are disabled are...
August 4th, 2025 942 views 0 likes
August 6th, 2025 601 views 0 likes
This section will be how clubs will refund dues and add-ons. When a client calls in you will submit through...
August 5th, 2025 823 views 0 likes
The client can access cardholders by clicking the “Cardholders” button on the lower right of the header. This will give...
August 5th, 2025 807 views 0 likes
Replacing memberships should be done when fundamental changes need to be made to an account. Replacing a membership will do...
August 5th, 2025 705 views 0 likes
The fourth section of the Member Information screen is Transactions. The client can access this section by clicking the quick...
August 5th, 2025 854 views 0 likes
This function is used when the client needs to make changes to a member account. Changes are made in real-time....
August 5th, 2025 779 views 0 likes
The seventh section of the Member Information screen is Notes. The client can access this section by clicking the quick...
August 5th, 2025 805 views 0 likes
Once a member's membership has expired, if they wish to continue their membership, you can easily renew them into the...
August 5th, 2025 732 views 0 likes
The third section of the Member Information screen is Transactions. The client can access this section by clicking the quick...
August 6th, 2025 843 views 0 likes
August 12th, 2025 596 views 0 likes
