While it is common to issue member payment refunds through the AS400 (Moca), this can also be accomplished to an extent through My Club Business. This should be done in order to minimize the number of programs you need to jump through in order to issue a refund for a member account. If possible, you should try to use the in-software tool for refunds as you will likely already be working in the software.
To issue a refund for a member account:
- Search for the member's account using the SysAdmin Tools
- Open the SysAdmin Tools and select Search Members
- Search for the member's account using the information the client provides you
- Select the member from the list of results and choose Account in the side panel
- Once in the member's account, select Refunds from the navigation panel on the left side
- In the Refunds section, you will find all payments that are available to be refunded. If the payment the client wishes to be refunded is not in this list
