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    Training Management Overview

    • What is Training Management?
    • Services vs. Packages
    • Introduction to Member Services
    • Advanced Member Services
    • Introduction to Package Setup (Building Service Packages for your Clients)
    • Advanced Package Setup: Flexible, Multi-Service, and Unlimited Packages
    • Sales Commission and Member Service Commission
    • Diagnosing PT Billing Issues and Unfunded Events
    • Selling PT Packages: Step 1 - Selecting the Package
    • Selling PT Packages: Step 3 - Finalizing the Package
    • Selling PT Packages: Step 2 - Editing the Package
    • Selling PT Packages: Selecting a PT Package

    PT FAQs

    • Changing Training Agreement Scheduled Payment Dates [video]
    • Rewriting a Package Agreement
    • How do I document AMPE'd Follow-Up calls in Club OS?
    • How To Sell A PT Package Without Taking A Payment Today (No Down Payment)
    • How To Un-Expire Sessions from Training Agreements
    • Steps to Write Off an Invoice in ClubOS
    • What Happens if I Shorten a Freeze's End Date?
    • How do I add a new employee?
    • FAQ: How Do I Add Commission Rates to Fitness Consultation Events?
    • Creating and Editing Training Agreement Cancellation Dates in ClubOS
    • What Are My Flexible Billing Options?
    • How Might Refunding a Credit Lose Money for My Club?
    • Setting Up Employee Availability in ClubOS
    • How Do I Schedule Multiple Attendees for a Group Training Session?
    • PT Billing FAQ's
    • PT Commission FAQ's
    • How Do I Set Up a Payment Profile?
    • Why Wasn't My Trainer Paid for an Event?
    • How Does Applying/Removing a 'Chargeback' Affect an Agreement's Billing Status?
    • Comping an Invoice Through ClubOS
    • How to Refund Invoices in ClubOS
    • When Are PT Invoices Emailed to Members?
    • Set, Edit, or Delete a Training Agreement Freeze
    • Billing FAQ
    • How do I set up automatic email campaigns when using AMPE’d?

    Package Setup

    • Training Management Package Agreement Statuses
    • Package Setup: Packages
    • Package Setup: Member Services
    • Package Setup: Terms
    • Package Setup: Taxes
    • Package Setup: Member Service Commission
    • Package Setup: Sales Commission
    • Package Setup: Pay Period Admin
    • Intro to Package Setup
    • Training Management Bulk Invoice Write-Offs

      ClubOS offers a process to perform a bulk write off of unpaid invoices for Personal Training agreements sold in ClubOS....

      July 1st, 2025 1979 views 0 likes

    • Personal Training Analytics PT Active Clients Dashboard

      Purpose The PT Active Clients Dashboard provides information on members who have active PT agreements and are current on their...

      July 1st, 2025 1630 views 0 likes

    • Member - At Risk Status (VI Smart Engagement Integration)

      Member - At Risk Status The 'Member - At Risk' Status is a Club OS member retention status used to...

      July 1st, 2025 1691 views 0 likes

    • Creating Fitness Consulation availability in Club OS for display in the Anytime Member App

      This article describes how to create availability for Fitness Consultations in Club OS to drive the available event times shown...

      July 1st, 2025 1529 views 0 likes

    • Creating tour availability in Club OS for the Book a Tour feature

      This article describes how to create availability for club tours in Club OS to drive the tour event times shown...

      July 1st, 2025 1305 views 0 likes

    • Troubleshooting: Duplicated Agreements in Club OS

      Introduction If there are duplicate active member accounts in Club Hub, Club OS can end up with many of the...

      July 1st, 2025 1577 views 0 likes

    • Why Can’t I Rewrite a Package Agreement?

      As a user with permission to rewrite package agreements, you may need to understand why an agreement is not eligible...

      July 1st, 2025 1507 views 0 likes

    • Applying a Discount to a Package Agreement

        How Discounts Are Applied Club Admins and Location Managers can apply a discount when selling a new package agreement....

      July 1st, 2025 1207 views 0 likes

    • Enabling or Disabling a Package Discount

      Club Admins at Anytime Fitness have the ability to enable or disable discounts for their locations.   Viewing Your Available...

      July 1st, 2025 1407 views 0 likes

    • Lead-Remarketing and Member-Agreement Ending Statuses

      Anytime Fitness has provided a default schedule and a few default scripts for these statuses. As always, if you need...

      July 1st, 2025 1670 views 0 likes

    • Event Types on the Club OS Calendar

      There are 9 different Event Types on the Club OS Calendar.     Each event type corresponds to a type...

      July 1st, 2025 1586 views 0 likes

    • How do I override AMPE'd web leads in the Follow Up window of Club OS?

      While a web lead is in the AMPE’d workflow, any other automated or manual email or text communication to these...

      July 1st, 2025 1450 views 0 likes

    • Creating group training events in Club OS to show in the Anytime Mobile App

      This article describes how to create events for group training (encompassing Group Training and Small Group Training) in Club OS...

      July 1st, 2025 1539 views 0 likes

    • Changing Training Agreement Salesperson

      In an effort to increase flexibility within Club OS Training Management, users will now be able to change the salesperson...

      July 1st, 2025 1173 views 0 likes

    • Changing Training Agreement Billing Dates

        ClubOS allows authorized users to modify future billing dates on training agreements. Depending on the situation, you can either...

      July 1st, 2025 1660 views 0 likes

    • Editing Frozen Agreements (Active and Future)

      Topic: To demonstrate the ways in which both active and future freeze agreements can be edited.   Purpose: On occasion,...

      July 1st, 2025 1324 views 0 likes

    • Statuses in Club Hub

      1=Active 2=Cancelled 3=Expired 4=WriteOff 5=Frozen 6=Inactive 7=Transfer 8=Deleted Inactive means their contract with us/ABC is no longer active and they're...

      July 1st, 2025 1344 views 0 likes

    • Event Type Name Change in Club OS

      Club OS and Anytime Fitness are working together to ensure that we can provide your business with the best analytics...

      July 1st, 2025 1264 views 0 likes

    • ABC Payment Profile Form

      You will notice a new payment profile form when selling training agreements to your members beginning October 10th, 2017. This...

      July 1st, 2025 1112 views 0 likes

    • Status Update: Inactive Agreements

      Inactive Member Agreement Integration – Club OS & ClubHub   Inactive member agreements are currently not being synced with Club...

      July 1st, 2025 1395 views 0 likes

    • Credit Refund Logic

      Club OS provides its clubs with the ability to refund any amount of a Member's previously paid credit. This function...

      July 1st, 2025 1900 views 0 likes

    • Scheduling Public Group Training Events

      Follow the steps below to schedule Class/PT training events. 1) Select ‘Calendar’ from the Club OS task bar. Then, select ‘Calendar’ from...

      July 1st, 2025 1252 views 0 likes

    • Scheduling PT Training Events

        Follow the steps below to schedule Personal Training (PT) events.   First, Select ‘Calendar’ from the Club OS task...

      July 1st, 2025 1305 views 0 likes

    • Recurring Event Logic: Funding Icons and Event Reminders

      Recurring events do not always operate under the same logic as individual events. Specifically, these differences are exhibited through the...

      July 1st, 2025 1202 views 0 likes

    • Expiration Date Logic

      Expiration Dates signify the end of a Member’s financial contract with a club. It is important, then, that a club...

      July 1st, 2025 1473 views 0 likes

    • Membership Management Client Guide

      Click on the attachment below to view the client guide for the Membership Management Webinar.    

      July 1st, 2025 1807 views 0 likes

    • PT Management Client Guide

      Click on the attachment below to view the client guide for the PT Management Webinar.

      July 1st, 2025 1452 views 0 likes

    • Maximizing Follow-ups Client Guide

      Click on the attachment below to view the client guide for the maximizing follow-ups  webinar.

      July 1st, 2025 1386 views 0 likes

    • Owner/Manager Client Guide

      Click on the attachment below to view the client guide for the owner/manager webinar.    

      July 1st, 2025 1200 views 0 likes

    • The Session Count Screen [Breakdown]

      The Session Count Screen illustrates the present state of units [inventory] within a member service agreement. This is useful for...

      July 1st, 2025 1624 views 0 likes

    • Vendor Documentation

      Club OS writes and provides technology solutions for the fitness industry. Not only does its software streamline club operation, but...

      July 1st, 2025 1323 views 0 likes

    • User Roles and Permissions - Default Settings

      User Roles and Permissions govern which features and tools each employee can (or cannot) access in ClubOS.  For example, a...

      July 1st, 2025 1883 views 0 likes

    • Duplicate Lead/Member Logic (ClubHub)

      Due to the integration settings between Club OS and Club Hub, duplicate prospect and member accounts may appear in the...

      July 1st, 2025 1363 views 0 likes

    • Anytime Fitness - FAQs

        These are FAQs specific to Anytime Fitness users. Not seeing what you're looking for? An article for what you...

      November 19th, 2025 1639 views 0 likes

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