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In an effort to increase flexibility within Club OS Training Management and for your training clients, users will now...
July 1st, 2025 2811 views 0 likes
The ability to rewrite a package agreement in Club OS allows you to increase or decrease units, and update the...
August 2nd, 2025 2609 views 0 likes
Once you’ve received an email from AMPE’d, prompting you to schedule an appointment with your new lead, you will need...
July 1st, 2025 2223 views 0 likes
In this article, we will outline the steps for selling a PT package to a member and ensure that there...
July 1st, 2025 2104 views 0 likes
If your club sells PT agreements where the units are set to expire after a given time frame, you...
July 1st, 2025 2073 views 0 likes
How to Write Off an Invoice Writing off an invoice allows a club to void a past unpaid invoice and...
July 1st, 2025 2414 views 0 likes
Occasionally, a Member will request that a Club Admin shorten the original length of their agreement's frozen state. Depending on...
July 1st, 2025 1962 views 0 likes
In order to add a new employee to Club OS, you must add the employee in the Anytime Fitness Dashboard. ...
July 1st, 2025 2294 views 0 likes
Complete the following steps for adding commission rates to your FC event: a) Access Package Setup (My Club-->PackageSetup-->Member Services) and...
July 1st, 2025 1912 views 0 likes
Club OS allows authorized staff to create or edit a cancellation date when a member requests to terminate a package...
July 1st, 2025 2310 views 0 likes
Club OS provides its Members with the opportunity to pay a varied amount of money towards their initial and future...
July 1st, 2025 2217 views 0 likes
Whenever a staff member prepares to refund a Member's credit, an alert will always appear below the Refund Amount field,...
July 1st, 2025 2005 views 0 likes
Setting Employee Availability Club OS allows club staff to set their own availability. By setting availability, employees can indicate which...
July 1st, 2025 2535 views 0 likes
Purpose Club OS allows users to schedule group training events with multiple attendees. In order to ensure trainers are correctly...
July 1st, 2025 2238 views 0 likes
PT Billing is accomplished most frequently via auto-draft. By eliminating most opportunities for human error, auto-drafting increases the control and...
July 1st, 2025 2345 views 0 likes
Commissions make up a significant percentage of Salespeople and Trainers’ pay. However, accurately crediting a commission can be a complicated...
July 1st, 2025 2024 views 0 likes
The ‘Payment Profile’ determines the method through which the Member will pay each invoice. ...
July 1st, 2025 2001 views 0 likes
A Trainer’s pay relies heavily on the commissions they have acquired from leading events. It is important, then, that Club...
July 1st, 2025 2421 views 0 likes
What is a ‘Chargeback’? A ‘chargeback’ occurs whenever an invoice charged via a checking account is contested by either the...
July 1st, 2025 1883 views 0 likes
Comping an invoice allows club staff to grant a member's sessions at no charge by waiving payment for the invoice....
July 1st, 2025 2248 views 0 likes
Authorized staff with the ‘Refund Invoices’ permission can refund eligible invoices directly through ClubOS. Refunds can be processed for full...
July 1st, 2025 2550 views 0 likes
Not every PT invoice qualifies for being received by a member. Whether an invoice stays or gets sent is decided...
July 1st, 2025 1974 views 0 likes
Agreement freezes allow clubs to temporarily pause a member's agreement when they need to take a leave from the club,...
July 1st, 2025 2202 views 0 likes
When will a refund be posted in my bank account? It usually takes 3-5 business days to see a refund...
July 1st, 2025 1950 views 0 likes
While a web lead is in the AMPE’d workflow, any other automated or manual email or text communication to these...
August 4th, 2025 2043 views 0 likes
