Overview

ClubOS allows you to set a minimum age requirement for online member enrollment. When configured, individuals who do not meet the specified age will be blocked from completing online sign-up and prompted to contact the club directly. This helps clubs manage liability and ensure compliance when operating unstaffed locations.

How It Works

When a minimum age is configured, the date of birth entered during online sign-up is validated against the minimum age value before enrollment can be completed.

The restriction applies to both prospect offer enrollments and standard member enrollments completed through online join.

Age Validation Logic

• If the primary member's age is less than the configured minimum, enrollment is blocked and the following message is displayed:
  • "You do not meet the age requirement to register online. Please contact the club to sign up in person."
• If the primary member's age is greater than or equal to the configured minimum, enrollment proceeds normally.
• If no minimum age is configured, no restriction is applied and all individuals may complete online enrollment as normal.
• Note: Age restriction is applied to the buyer/primary member only. Additional secondary members can be added without restriction.

Date of Birth at Online Sign-Up

When signing up for a prospect offer online, date of birth is now a required field on the Member Information screen. This requirement is specific to online prospect offer enrollment -- it does not apply to other prospect entry points such as Member Enrollment or API.

Configuration

Note: This setting is configured in MyClubBusiness and is managed at the club level.

Steps to Configure

1. Log in to MyClubBusiness.
2. Navigate to Settings > Client Preferences > Member Enrollment > Online Join.
3. Locate the "Minimum age for online sign-up" preference. It is displayed below the "Online Join Member information page creates leads" setting.
4. Enter a numeric value (up to 2 digits) representing the minimum age in years.
   • The field is not required. If left empty, no restriction is applied.
   • To remove an existing restriction, clear the field or set the value to 0.
5. Save the page. The existing success notification will confirm the change was saved.

The following help text is displayed alongside the preference in MyClubBusiness:

"Prevent minors from signing up online by setting the minimum age (in years) required to create an account. This restriction applies to both prospects and members. If not set, no restriction will be applied."