Overview
Kisi is a cloud-based door access system. Members can unlock doors with the Kisi app, a card or fob, or a barcode/QR code on a compatible reader. The ClubOS integration connects your member data to Kisi, so door access follows each member’s membership status.
- Members who are active and current on payments are granted access.
- Members who are frozen, cancelled, expired, or past due (after any grace period) lose access.
- Every unlock at a check-in door is sent back to ClubOS as a check-in, so your attendance stays accurate.
Setup is simple. Your club gives Kisi API access to your ClubOS data, and then your Kisi admin connects your club inside Kisi. Our implementation team will help you with the access request.
⚠️ Every member needs their own unique email address.
Kisi finds or creates each member’s Kisi user by email. Members who share an email, such as household members, will be treated as the same person in Kisi.
Required Hardware: QR Code-Compatible Reader
🚨 To let members open doors with the ClubOS app, you must purchase a QR code-compatible reader, the Kisi Terminal Pro (KD-QR1).
Standard Kisi readers can’t scan the barcode or QR code in the ClubOS app. Without a QR code-compatible reader, members can’t use the ClubOS MyClubAccess or Fitbudd app to unlock the door.
What you need:
- A Kisi Terminal Pro at every door where members will scan the ClubOS app. This includes the front entrance and any other doors, such as saunas or studios.
- Barcode sync turned on in your Kisi setup.
Before you buy:
- New Kisi customers: tell Kisi you’re integrating with ClubOS, and make sure your quote includes a Kisi Terminal Pro for every door members will use.
- Existing Kisi customers: check which readers you have today. You may need to add or replace readers with the Kisi Terminal Pro before members can use the ClubOS app at the door.
If you don’t add a Terminal Pro, members can still use the Kisi app or a Kisi card or fob, but not the ClubOS app.
Existing Hardware and Installation
Can I reuse my existing door hardware?
In many cases, yes. Depending on your wiring and setup, Kisi can often reuse the infrastructure you already have in place. A Kisi sales rep will review your current setup with you to determine what can be reused and what you’ll need to add.
If you’re switching from another door system, Kisi also offers a Wiegand board controller that can work with some existing readers. Kisi generally recommends switching to their own readers, though, so members can use features like tap-to-unlock, MotionSense, and QR codes. Keep in mind that members can only scan the ClubOS app at a door with a Kisi Terminal Pro.
How does installation work?
Kisi works with you to decide who will do the installation:
- Your own contractor or electrician: Kisi can work directly with them.
- Kisi’s installer network: Kisi has a network of local third-party installers. One of them will do a site visit and then quote the installation.
How long does it take?
It depends on your club. Some clubs are installed within a few days, while others plan months ahead, for example when opening a new location.
Getting Started
- Contact Kisi. If you’re new to Kisi, their team will help you choose hardware and plan your installation. If you want members to scan in with the ClubOS app, ask for QR code-compatible readers.
- Approve Kisi’s access to your ClubOS data. Kisi sends an activation request to ClubOS for your club. Our implementation team will confirm that you approve sharing your member data with Kisi.
- ClubOS turns on API access. Once your approval is confirmed, we turn on API access for your club and let Kisi know. This usually takes no more than 2 business days.
- Connect your club in Kisi. Your Kisi admin connects your ClubOS club and completes the setup described below.
How the Integration Works
Setup in Kisi
Your Kisi admin will:
- Connect your ClubOS club.
- Map the club to a Kisi group.
- Choose which doors count as a check-in when they’re unlocked.
- Optional: turn on barcode sync, so members can scan the barcode in their ClubOS app.
- Optional: set a grace period for past-due members.
ClubOS to Kisi (every 30 minutes)
Every 30 minutes, Kisi pulls your club’s member information from ClubOS: name, email, account status, membership status, membership start date, and alerts.
- Members with an active account, an active membership that has started, and no alerts that block door access are added to your Kisi group.
- Kisi finds the member’s Kisi user by email, or creates one if it doesn’t exist.
- If barcode sync is on, each member also gets a Kisi barcode credential that matches the barcode in their ClubOS app.
- Members who are no longer eligible lose access on the next sync.
Because Kisi syncs every 30 minutes, changes in ClubOS can take up to 30 minutes to reach your doors. For example, if a past-due member makes a payment, their access is restored on the next sync, not immediately.
Kisi to ClubOS (real time)
- When a member unlocks a door you’ve chosen as a check-in door, the unlock is sent to ClubOS as a check-in right away.
- If ClubOS rejects the check-in, Kisi logs it, and the member’s access is updated on the next sync.
Member Access Rules
| Membership status | Door access |
|---|---|
| Active, current on payments (open-end or term) | Granted |
| Paid in full | Granted |
| Past due | Granted until the grace period ends (if you set one), then denied |
| Frozen | Denied |
| Expired | Denied |
| Cancelled | Denied |
| Membership hasn’t started yet | Denied until the start date |
| Has an alert that blocks door access | Denied |
Using the ClubOS App at the Door
With barcode sync turned on, members can scan the barcode or QR code in their ClubOS app at the door instead of using a separate Kisi credential. To use this:
- Your doors need QR code-compatible Kisi readers. If this is a new installation, let Kisi know up front.
- Barcode sync must be turned on in your Kisi setup.
Kisi supports both fixed barcodes and rotating QR codes.
Frequently Asked Questions
Do I need to do anything in ClubOS to set this up?
No. Your club approves Kisi’s access to your data, and our implementation team turns it on. The rest of the setup happens in Kisi.
How quickly do changes in ClubOS reach the door?
Kisi syncs with ClubOS every 30 minutes, so membership changes, payments, freezes, and cancellations can take up to 30 minutes to update.
Do check-ins show up in ClubOS?
Yes. Unlocks at the doors you’ve chosen as check-in doors appear in ClubOS as check-ins in real time.
Can members use the ClubOS app to open the door?
Yes, if barcode sync is on and your doors have QR code-compatible readers.
Can I give past-due members a grace period?
Yes. Set the grace period in your Kisi setup. Past-due members keep access until it ends.
Can family members share an email address?
No. Kisi matches members by email, so each member needs their own.
Can I use Kisi for other doors, like a sauna?
Yes. Any Kisi-controlled door with a compatible reader can use the same credentials. You choose which doors count as check-ins.
Who do I contact with questions?
- Kisi: hardware, readers, door setup, your Kisi account and Kisi groups.
- ClubOS Support: member data, membership status, and check-ins in ClubOS.
Can I keep my existing door hardware?
Often, yes. A Kisi sales rep will review your current setup and let you know what can be reused. To use the ClubOS app at the door, you’ll need a Kisi Terminal Pro.
Who installs Kisi?
Either your own contractor or electrician, or a local installer from Kisi’s network, who will do a site visit and quote the installation.
