To support French Canadian members in Quebec, the following member facing applications and communication offer a localized version:
Online Join
Online Renewal
My ASF Account
Emailed statements for payments due
Emailed payment rejected notices
ASF Mobile does not currently offer localization.
Online Join and Online Renewal
Localized versions for Online Join and Online Renewal are available using the standard links and replacing the “www” in the link URL with “fr-CA” - see below. See this article to learn where to access standard links.
- Lead Capture: https://fr-ca.mymemberaccount.com/member-enrollment//lead
- Prospect Offers: https://fr-ca.mymemberaccount.com/member-enrollment/prospects/
- Member Offers: https://fr-ca.mymemberaccount.com/member-enrollment/
- Specific Offer Group: https://fr-ca.mymemberaccount.com/member-enrollment//group/
- Specific Offer: https://fr-ca.mymemberaccount.com/member-enrollment//offer/
- Specific Salesperson: https://fr-ca.mymemberaccount.com/member-enrollment//offer/?salesperson=
- Member Renewal: https://fr-ca.mymemberaccount.com/member-enrollment//member
Localization will be applied to all contracts generated and emailed to members.
While Member Enrollment does not currently offer localization, it does offer localized contract generation using a preferred language selection that is enabled via club level preference: Client Preferences > Member Enrollment > Email Settings > Provide member email communication in Canadian French and English.
My ASF Account
Localized version is available for Canadian club members using the “Pour la version française, cliquez ici.“ link as shown below. This link is visible after the “Canada” checkbox is selected.
Emailed statements for payments due
The email that members receive with a statement for payments due is available in either English or Canadian French. This is managed via club level preference: Client Preferences > Member Enrollment > Email Settings > Provide member email communication in Canadian French and English.
If set to True, the email is sent in Canadian French
If set to False, the email is sent in English
Emailed payment rejected notices
The email that members receive with a notice when a payment is rejected or declined is available in either English or bilingual Canadian French and English. This is managed via club level preference: Client Preferences > Member Enrollment > Email Settings > Provide member email communication in Canadian French and English.
If set to True, the email is sent in bilingual Canadian French and English
If set to False, the email is sent in English
Implementation Best Practices
All club memberships are represented as two offers - one offer with all content in English and one offer with all content in Canadian French
Offers are grouped by language - one offer group for English offers, and one offer group for Canadian French offers
The club’s website includes a language preference for navigating to the corresponding Online Join link.
Text opt in verbiage is bilingual (Note: Contact ASF Support to have this verbiage updated)
Welcome email verbiage is bilingual (Note: Contact ASF Support to have this verbiage updated)
