Overview

Enrollment Payment Method Restrictions give your club control over which payment methods members may use for their recurring membership dues — per offer and per payment term. You can require ACH (bank draft), credit card, or allow both, and your settings are automatically enforced when members enroll online or when staff enrolls members in the club.

This feature is optional and must be enabled for your club before the settings appear. Once enabled, you configure restrictions in Offer Builder alongside your existing payment term settings. Members who join through Online Join or Member Enrollment will only see the payment options you've approved — no staff intervention needed.

This is especially useful for clubs that want to reduce credit card processing fees by steering members toward ACH, or that need to standardize billing methods across a membership type.

Setting Payment Method Restrictions on a Payment Term

Once the feature is enabled, Offer Builder displays two new fields when you add or edit a payment term.

Recurring Payment Method

In the Settings section of a payment term (to the right of the Sign-up Type dropdown), you'll see a new Recurring Payment Method dropdown with three options:

Allow Statement Billing

Below the Recurring Payment Method dropdown, a new Allow Statement Billing toggle controls whether the Statement option is available as a recurring payment method for that term.

• Yes (default): Statement billing is available in addition to the methods selected above.
• No: Statement billing is hidden and cannot be selected.

Note: Statement billing is never available in Online Join, regardless of this setting. The Allow Statement Billing toggle only affects in-club Member Enrollment.

Viewing payment method settings on existing terms

After saving, each payment term tile displays a Payment Method badge so you can see the current setting at a glance:

• ACH & CC — both payment methods accepted
• ACH Only — ACH draft required
• CC Only — credit card required

Note: All existing payment terms default to ACH & CC when the feature is first activated. Update individual terms to apply restrictions.

How Restrictions Apply During Online Join

When a member selects a payment term during Online Join, the Payment screen automatically shows or hides payment options based on that term's Recurring Payment Method setting.

Statement billing is never available in Online Join, regardless of the Allow Statement Billing toggle.

Enrollment tracking

Every Online Join enrollment automatically posts a note to the member's account recording the offer, payment term, and payment method. For example:

Enrolled via 'Basic Term Membership' - Monthly ACH Payment (ACH Only)

How Restrictions Apply During Member Enrollment

When staff use Member Enrollment to sign up a member in the club, the Payment Info section enforces the same restrictions. The available recurring payment tabs depend on both the Recurring Payment Method setting and the Allow Statement Billing toggle for the selected payment term.

Statement is always hidden when the payment frequency is Paid in Full, regardless of the setting.

Sign-up payment is always unrestricted. The payment method restrictions above apply only to the recurring dues payment. Any payment method remains available for the initial sign-up fee (down payment), consistent with existing behavior.

As with Online Join, a member account note is automatically posted for every in-club enrollment recording the offer, payment term, and payment method used.

What Happens in Special Scenarios

Convenience Fee is enabled

If your club has a Convenience Fee configured (i.e., the preference value is greater than zero), all payment method restriction fields are hidden in Offer Builder and restrictions are not enforced during Online Join or Member Enrollment. The Convenience Fee setting takes precedence. Contact Club OS Support if you need to adjust your Convenience Fee configuration.

A payment term has no restriction set yet

If a payment term was created before the feature was enabled and hasn't been updated, it defaults to ACH & Credit Card, meaning no restrictions are in effect for that term. Both payment methods remain available until you explicitly update the term.

Frequently Asked Questions

Does this affect the sign-up/down payment? No. Restrictions apply only to the recurring dues payment method. Members can always use any available payment method for their initial sign-up fee.

Can I set different payment method requirements on different offers or payment terms? Yes. Each payment term has its own Recurring Payment Method setting. You can, for example, require ACH on a discounted monthly rate while allowing both methods on a standard annual term.

What if I change the Recurring Payment Method setting on a payment term after members have already enrolled on it? The change affects new enrollments going forward. Existing members who enrolled under the old setting are not affected — their billing method does not change automatically.

Will this affect members who are already enrolled? No. This feature controls the payment method options presented at the time of enrollment. It does not retroactively change the billing method for existing members.

Does this work with Statement billing? Statement billing can be enabled or disabled per payment term using the Allow Statement Billing toggle in Offer Builder. Note that Statement is never an option in Online Join — it only applies to in-club Member Enrollment.

What if my club uses a Convenience Fee? If a Convenience Fee is active for your club, payment method restrictions are not available. The two features cannot be used simultaneously. Contact Club OS Support for guidance.