If a payment on your membership is declined, here's what to expect — and how to resolve it.
When a Payment Is Declined
If a dues or add-on payment is rejected, you will be notified automatically:
- By email — if an email address is on file for the billing contact on the account
- By mail — if no email address is on file, a notification letter may be sent via postal mail
The notification will indicate whether a fee has been assessed as a result of the declined payment, based on your club's fee setup.
ℹ️ Notifications are sent on the first declined attempt only — not on subsequent retry attempts.
Retry Schedule
If a payment is declined, ASF will automatically retry the charge on the following schedule:
- Credit card — up to 5 retry attempts
- EFT/ACH (bank draft) — up to 3 retry attempts
- Invoice Based Billing (IBB) — retry attempts are made every Wednesday and Friday
If all attempts are exhausted without a successful payment, the account may be converted to statement billing or returned to the club for follow-up. Contact your club directly if you are unsure of your account status.
How to Make a Payment
Payments can be made online by logging into your member account at www.myasfaccount.com.
If this is your first time logging in or you need help setting up your account, see: Initial Sign-Up and Personal Information
If your club uses the MyClubAccess mobile app, payments can also be made through the app under Settings > Payments > Past Due.
- See Managing Payment Information in MyClubAccess for more details.
Questions?
If you have questions about a declined payment or your account balance, contact your club directly or reach out to ASF Member Services.
