If you are changing door access systems and planning to use Club OS + Avigilon Alta (formerly Openpath), the steps you need to take will depend on your current setup.

This guide outlines what to expect and what actions are required to ensure a smooth transition.

Overview

Club OS integrates directly with Avigilon Alta Access for door access management.

When switching systems, customers generally fall into one of these categories:

• New to Avigilon Alta and new to Club OS
• Already using Avigilon Alta (Openpath) and moving to Club OS
• Currently under a previous reseller (e.g., ABC) and need to change dealers

Please follow the section below that applies to your situation.

1️⃣ New to Avigilon Alta & New to Club OS

If you are not currently using Avigilon Alta (Openpath) and are setting up both Avigilon Alta and Club OS for the first time:

Step 1: Contact Avigilon Alta

1. Visit Avigilon.com
2. Navigate to the Cloud Access product section
3. Select one of the available calls to action (e.g., Request a Demo, Contact Sales)
4. Complete the contact form
5. Avigilon’s inbound sales team will contact you quickly to:
6. Understand your door hardware needs
7. Connect you with an authorized local reseller (dealer)
8. Begin the setup process for your Alta Access organization

Avigilon Alta Access must be purchased and provisioned through an authorized reseller.

Step 2: Set Up Your Alta Access Organization

Your authorized dealer will:

1. Configure your Alta Access organization
2. Set up your hardware
3. Establish billing for your Alta platform

Once your Alta Access organization is active, your Club OS team can connect the integration.

Step 3: Connect Club OS + Avigilon Alta

After your Alta Access organization is fully set up:

1. Your Club OS representative will establish the integration
2. You will be able to sync members and manage door access directly through Club OS

2️⃣ Already Using Avigilon Alta (Openpath) & New to Club OS

If you are already using Avigilon Alta (formerly Openpath) and are adding Club OS:

Step 1: Confirm Your Dealer Relationship

Avigilon Alta accounts must be managed by an authorized reseller (dealer).

If you are already working with a dealer:

1. Confirm they manage your Alta Access organization
2. Ensure your billing and account are in good standing

If you are unsure who your dealer is, Avigilon’s sales or channel team can help identify your current reseller.

Step 2: Dealer Change (If Applicable)

If you were previously under a reseller arrangement (such as ABC) and need to move:

• You will need to submit a Dealer Change Request through Avigilon Alta.
• This transfers your Alta Access organization to a new authorized reseller.

Important notes:

• The prior ABC parent/child billing structure is no longer supported.
• Your club must operate under a local authorized reseller who manages your platform billing.
• This process is not immediate and may take time to complete.

After the dealer change request is submitted:

• Avigilon’s Channel Operations and Sales teams will assist in identifying an appropriate new reseller.
• Once transferred, your new dealer will manage your Alta Access billing and support.

Step 3: Connect Club OS Integration

Once your Alta Access organization is:

1. Active
2. Under the correct reseller
3. Fully provisioned

Your Club OS representative can establish the integration to your Alta Access organization.

At that point, member syncing and access control automation can begin.

Important Considerations

• Avigilon Alta Access must always be managed by an authorized reseller.
• Dealer changes may require coordination between Avigilon Channel Ops, Sales, and your new reseller.
• Integration setup cannot begin until your Alta organization is fully provisioned under the correct dealer.

Need Help?

If you’re unsure which category applies to you, contact:

• Avigilon Alta Sales (for new Alta accounts or dealer changes)
• Your Club OS representative (for integration questions)

We’re happy to guide you through the process to ensure your transition is smooth and successful. For more information on the integration with Avigilon / OpenPath, check out this help article.