This article serves an extensive, all-encompassing guide to discovering and diagnosing potential payroll-related issues. It contains nine topic-specific solutions. For best results, complete each step in the order in which they are presented.

Accessing the Report

Begin with a clear understanding of which of the club’s pay periods is the one experiencing the issue. If necessary, consult the event’s Trainer. Next, run the PT Payroll Report for the pay period in question. This can be accomplished by either accessing Club Reports…

...or selecting the stored, period-specific report in the Member’s Payroll tab. (Note: For further details on the multiple ways in which one can access the PT Payroll Report, click here.)

Once the report is received, inspect it. For help in understanding the PT Payroll Report, click here.
 

Troubleshooting Solutions

Solution #1: Trainer Miseducation

It is highly possible that the ‘error’ is simply a matter of miseducation. Three of the most recurring miseducation scenarios include:

1. Scenario One - ‘My Recurring Events Lack a Funding Icon’
   
   In a recurring series of events, only the first event is considered ‘real’ by Club OS’ calendar. Therefore, only the first event is provided a funding icon. The subsequent events in the series are deemed ‘hypothetical’. However, once the ‘real’ event occurs, the series’ next event is reclassified as ‘real’ and gains a funding icon. This process repeats until each event is used.

         Note: For more on this Recurring Event logic, click here.

    2.  Scenario Two - ‘I Trained a Member After Forgetting to Create the Event in the Calendar’

         The Trainer can not be paid until the event has been added to the calendar and given a ‘completed’  
         status.

         Note: The Trainer will receive their commission within the same pay period in which this error was    
         revised.

    3.  Scenario Three - ‘I Forgot to Complete a Past Event’

         The Trainer can not be paid until their event has been given a funded status such as ‘Completed’, ‘No
         Show Charge’ or ‘Cancel’ status.

            Note: The Trainer will receive their commission within the same pay period in which this error was
            revised.

If Miseducation is not the issue, proceed to Solution #2.

Solution #2: Event Status             

Event Status affects payroll by either providing or denying a Trainer’s commission based on which status their event currently holds.

To verify multiple events’ statuses simultaneously, refer to the PT Payroll Report’s ‘Event Status’ column.

Note: The report’s ‘Attendee Status Key’ will help in defining this column’s abbreviations.

Categorized below are the statuses that will either pay or not pay out a Trainer’s commission.

         Statuses That Pay Trainer Commissions:

         ‘Completed’, ‘No Show Charge’, ‘Cancel Charge’

 

         Status That Do Not Pay Trainer Commissions:

         ‘Rescheduled’, ‘Canceled’, ‘No Show’

If any doubt exists as to the accuracy of an event’s current status, verify the outcome with the event’s Trainer before resetting the event’s status. When done, re-run the PT Payroll Report to see if the issue has resolved. If an event’s statuses is not the issue, proceed to Solution #3.