Downloading and Logging In

To create a new account:

1. From the landing page, select Activate Account
   1. Enter your account number and your first and last name, then hit Next. Your account number can be entered with or without the sequence number (e.g., with or without -01)
2. Agree to the Terms of Use and Privacy Policy
3. Hit Next
4. A verification email containing a 6-digit code will be sent to the email address on your account. You must manually enter this code into the app — it cannot be copy/pasted or auto-filled
5. Once your account has been created, you can log in by selecting Log In and entering your email address and password. 

NOTE: If you are part of a club with multiple locations, you will also need to select the location you wish to log in to from the drop-down menu.

Troubleshooting

'Account Not Found': This error typically appears during account activation. It may occur for the following reasons:

• You have not yet activated your account through the verification email. Complete that step before attempting to log in.
• The name entered does not match what is on your membership account — for example, using a nickname instead of your legal name, or a misspelling.
• Your account number or email address does not match the information on your membership. Use the 'I don't know my account number' link to look up your account using your email address, phone number, and first and last name.
• Account already exists: This means an account with your username and/or account number already exists in the app. If you have forgotten your password, use the Forgot Password? option on the login screen.
• 'We've dropped the ball': This indicates a connection issue on our end. Please wait an hour or so and try again. If the issue persists, reach out to Member Support for assistance.

NOTE: Each app user MUST have a unique email address. If you have additional members on your account, each member will need to have their own email set up in the membership information. Contact your club to set up your member emails. If you do not have a unique email for one of your members, try setting up an email alias with your email provider.

The account is currently not active: This error means your app account has not been activated yet. Check your email for the verification code and complete the activation process.

Account already exists: This error may take place while creating a new account. This means there is already an account with your username and/or account number created in the app. If you have forgotten your account password, you should use the Forgot Password? option located on the login screen.