Account Status Transitions

This article is intended for internal use only

Transition	When / How
CC / EFT → Statement	Card on file rejects with hard decline and Auto Convert = Statement (with or without fees) The payment on file is manually updated
CC / EFT → Returned	Client preference "Return expired accounts after 30 days" is set to True and the account is past due and 30 days past expiration and the returns process is run The account is manually flagged for return and the returns process is run Client preference "Return expired accounts after 120 days past due" is set to True and the account is 120 days past due and the returns process is run ^{(coming soon for IBB)}
CC / EFT → Canceled	The account is manually cancelled and the cancelation process is run Card on file rejects with hard decline and Auto Convert = Canceled ^{(coming soon for IBB)}
Statement → CC / EFT	A payment on file is manually added
Statement → Returned	Client preference "Return expired accounts after 30 days" is set to True and the account is past due and 30 days past expiration and the returns process is run The account is manually flagged for return and the returns process is run Client preference "Return expired accounts after 120 days past due" is set to True and the account is 120 days past due and the returns process is run ^{(coming soon for IBB)}
Statement → Canceled	The account is manually cancelled and the cancelation process is run
Returned → Returned - 3rd Party Collections	The account is manually flagged to be sent to a third party collections agency and the returns process is run

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