Card on file rejects with hard decline and Auto Convert = Statement (with or without fees)
The payment on file is manually updated
CC / EFT → Returned
Client preference "Return expired accounts after 30 days" is set to True and the account is past due and 30 days past expiration and the returns process is run
The account is manually flagged for return and the returns process is run
Client preference "Return expired accounts after 120 days past due" is set to True and the account is 120 days past due and the returns process is run (coming soon for IBB)
CC / EFT → Canceled
The account is manually cancelled and the cancelation process is run
Card on file rejects with hard decline and Auto Convert = Canceled (coming soon for IBB)
Statement → CC / EFT
A payment on file is manually added
Statement → Returned
Client preference "Return expired accounts after 30 days" is set to True and the account is past due and 30 days past expiration and the returns process is run
The account is manually flagged for return and the returns process is run
Client preference "Return expired accounts after 120 days past due" is set to True and the account is 120 days past due and the returns process is run (coming soon for IBB)
Statement → Canceled
The account is manually cancelled and the cancelation process is run
Returned → Returned - 3rd Party Collections
The account is manually flagged to be sent to a third party collections agency and the returns process is run
