When capturing leads using Facebook lead ads, it is important that you capture their SMS opt-in so that you can text them from ClubOS.
To capture an opt-in on your Facebook lead form, follow the steps below:
- After adding the questions to capture lead information (First name, last name, email and phone)
- Go to the ‘Privacy Policy’ section of the ad manager
- Add your preferred consent text to the consent box
Examples:- Please send me marketing and service-related text messages from [Your Brand]. I understand that I can opt out at any time by following the unsubscribe instructions included in the first message.
- By providing your number, you agree to receive SMS updates from [Your Brand]. Message & data rates may apply. Reply STOP to opt out anytime.
- Once the consent text is set, go to ‘Settings’
- Select ‘Field Names’
- Scroll to locate the consent box associated with your SMS opt-in language
- Relabel the field to club_os_sms_opt_in
- Note: The exact text above must be used for opt-ins to come into ClubOS correctly.
- Note: The exact text above must be used for opt-ins to come into ClubOS correctly.
- Once you have finalized the items on your lead form, run a test and verify the lead came into ClubOS opted-in to SMS. If any fields or names did not come in correctly, you may have accidentally updated a form name. Check out our Facebook Lead Ad Troubleshooting article here.